February 24, 2011 – 4:21 am
Posted by Pius Bienz
(Summary in English, see below)
Le supplément 2/2011 du journal Le Temps présente un tour d’horizon de l’outsourcing à travers huit domaines pouvant être externalisées, en commençant par l’informatique, en passant par la gestion des ressources humaines et en terminant par la gestion des contrats d’assurance. Destiné à un public non spécialisé, les articles ont un [...]
Also posted in Executives Insights
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Tagged Add new tag, BPO, Cloud computing, critical success factors, Facility management, HaaS, Health insurance management, HR management, IaaS, Internal audit, ITO, Numbers, Partnership, Switzerland
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June 4, 2010 – 8:28 am
Posted by Pius Bienz
At last, I get the chance to present the Ernst & Young (Switzerland) study “Banking - The future of sourcing” published last year. This review was triggered by a presentation of the study in my course at HEC Lausanne on May 28, 2010, by Yan Borboën, Senior Manager.
MAIN FINDINGS
(for indications about the population surveyed and [...]
March 21, 2010 – 3:47 pm
Posted by Pius Bienz
I quite like to read the monthly issues of the (electronic) Outsourcing Journal, published by the Outsourcing Center that is part of the Everest Group. The March 2010 issue provides a series of White Papers as well as so called Best Practice Series.
The White Papers cover many different topics, ranging from the “Impact of Technology on [...]
Also posted in market news
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Tagged BPO, education re. off-shoring, engineering, finance, India, multi sourcing, off-shoring, Outsourcing Center, R&D, single sourcing, trends
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February 24, 2009 – 11:15 am
Posted by Pius Bienz
Taking the opportunity of its 20th anniversary, the Swiss Chamber of Commerce in Morocco published a well-researched portrait of the host countries off-shoring services industry that we briefly summarize here.
The portrait is positioned in the context of the “Plan Emergence” started in 2005 and, more specifically, related to the project “Offshoring Maroc 2010″. The [...]
November 15, 2008 – 11:05 am
Posted by Pius Bienz
In one of its most recent publications*, consulting firm and outsourcing services vendor Accenture makes a case for single sourcing, i.e. for “managing multiple business functions and IT systems in a single, bundled outsourcing relationship”.
As a starting point, Accenture mentions its observation that many companies with on-going outsourcing relationships have reached a plateau in their ability [...]
Also posted in Expert voices
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Tagged Accenture, business, change management, compliance, contracting, dedicated organization, due diligence, governance, implementation approach, management model, multi sourcing, negociation, position paper, relationship management, single sourcing, transition, vendor selection
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October 4, 2008 – 9:53 pm
Posted by Pius Bienz
In its August 2008 issue, Decision Sciences proposes a ’special topic forum’ on “New Perspectives on Sourcing Decisions”, considering theory, practice and future research. After having established an ‘inventory’ of the main research topics of the last ten years, an international academic team addresses the current hot topics in academic research: cultural intelligence, outsourcing flexibility, SLAs, [...]